Privacy Policy

1. Overview

Winvasion (we, us, our) is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use Winvasion LINE CRM.

2. Information We Collect

We collect the following categories of information:

• Account information: Your name, email address, and LINE account details when you register or connect a LINE Official Account.
• Business data you enter: Contact records, conversation history, notes, reminders, and inventory items you create within the Service.
• LINE message data: Messages received through your connected LINE Official Account, including text and image content, as relayed by the LINE Messaging API.
• Usage data: Basic technical information such as browser type, IP address, and pages accessed, used to maintain and improve the Service.

3. How We Use Your Information

We use collected information solely to:

• Provide, operate, and improve the Service
• Authenticate your account and maintain security
• Respond to support requests
• Send essential service notifications (no marketing without consent)

We do not sell, rent, or share your data or your customers' data with third parties for commercial purposes.

4. Data Storage and Security

Your data is stored on secured servers. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. However, no system is completely secure and we cannot guarantee absolute security.

Image files received through LINE messages are stored temporarily. For accounts on free plans, images are automatically deleted after 30 days. Pro plan accounts retain images indefinitely unless deleted manually.

5. Your Customers' Data

When your LINE contacts message your Official Account, their LINE display name, profile picture, and message content is stored in the Service on your behalf. You are responsible for ensuring your use of this data complies with applicable privacy laws and LINE's own Terms of Service. We act as a data processor on your behalf for this information.

6. Third-Party Services

The Service integrates with the following third-party platforms:

• LINE Messaging API — for receiving and sending messages through LINE Official Accounts
• Google Translate API — optionally used for message translation

Each of these services has its own privacy policy. We are not responsible for their data practices.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your data within a reasonable timeframe, except where retention is required by applicable law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format

To exercise any of these rights, contact us at support@winvasion.com. support@winvasion.com.

9. Cookies

We use only essential cookies required for authentication and session management. We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests, please contact us at support@winvasion.com. support@winvasion.com.